How We Handle Your Data

Collecting your information

The data we gather is limited to what a safe, legal real-money casino requires.

Identity details: the full name, email, home address, phone number and date of birth you supply when registering.
Verification documents: a photo ID from a government authority, proof of where you live and, if required, confirmation that the payment method in use is registered to you.
Payment records: deposits, withdrawals, the methods used and their outcomes.
Play records: your stakes, wins, game history, bonuses and Charlottetown Rewards activity.
Technical data: your connection address, the device and software you use, and location signals for geolocation checks.
Messages: emails sent between you and our team.
Responsible play settings: the limits, breaks and self-exclusion options you choose.

Protecting under-age users

Nobody below the age of 19 may hold a Charlottetown Casino account, and deposits are blocked until we verify how old you are. If we learn that a person under 19 has been using a player profile, we shut it down and remove their data, keeping only the information the law requires us to hold onto. Full details of this policy appear on the Protecting Minors page.

Keeping your information

Records of your identity, payments and account remain on file after closure for whatever period Canadian anti-money laundering and tax rules demand.
We keep self-exclusion records for as long as needed to honour the exclusion.
We remove or anonymise other data once there is no legal or business reason to hold it.

Using cookies

Cookies keep you signed in, store your preferences and show us how visitors use the site. Our About Cookies page lists every type we use and describes how to switch off the optional ones.

Updating this page

We update this page when our practices or Canadian privacy law change. All new versions are published here, and account holders receive an email about any significant change.

Exercising your rights

You can ask us to:

Access: receive a copy of all personal information held in our records about you.
Correct: have inaccurate or outdated details updated.
Delete: ask us to erase any of your data that no law requires us to hold.
Object: request that we no longer use your data for marketing or other non-essential purposes.

Email your request to mail@charlottetowncasino.app using the address registered on your account. Before we act, we might need to verify who you are.

Explaining why we use it

To set up your account and verify your identity, age and location.
To handle payments in Canadian dollars and send withdrawals.
To run games, Jackpots, Promotions, Charlottetown Rewards and the VIP Club.
To comply with Canadian requirements on age verification, identity checks and anti-money laundering.
To detect fraud, bonus abuse and account misuse.
To apply the limits, breaks or self-exclusion you choose, and to identify warning signs of harmful play.
To reply to your emails and deal with complaints.

Choosing your marketing

We send promotional emails only once you have opted in.
You can change your preference in your account settings, or follow the opt-out instructions in any promotional message.
No offers are ever sent to self-excluded accounts or to accounts on a cooling-off break.
Choosing not to receive marketing will not stop the service messages we send about your account or your payments.

Securing your data

We encrypt all data sent between your device and our site.
Only employees whose work requires it can access personal information.
Our payment partners process payment card details, and complete card details are never stored on our systems.
We monitor our systems for unauthorised access.

Sharing with trusted parties

We never sell personal information. It is shared only with:

Payment partners: for handling deposits and withdrawals.
Verification partners: for confirming identity, age and location.
Service partners: game studios, hosting, email delivery and fraud prevention.
Authorities: where Canadian law requires disclosure.

Every partner must protect the data and may use it only for the task we assign.

Relying on legal grounds

Your information is processed so we can deliver the services we owe you under our contract and meet Canadian legal obligations. We also use it for legitimate interests, fraud prevention among them, and, with your agreement, for optional cookies and marketing. Withdrawing consent is possible at any time and leaves your account unaffected.

Transferring data beyond Canada

Certain partners may store or process data outside Canada. In those cases, our contracts oblige them to keep it as secure as Canadian rules require. Authorities in the receiving country may be entitled to access it under local law.

Contacting us about privacy

Direct all privacy questions and requests to mail@charlottetowncasino.app. Our team will answer by email.